Refund policy
Aidup – Return & Exchange Policy
At Aid up your satisfaction means everything to us. We believe in the quality of our product and want you to feel confident with every order. That’s why we offer a 14-Day Return & Exchange Guarantee to ensure you have a worry-free experience from start to finish.
14 Days, No-Stress Returns & Exchanges
If you're not completely satisfied with your purchase — whether it’s the product packaging, or overall experience — you can return or exchange your product within 14 days of receiving your order. No awkward questions, no hassle.
Free Returns & Exchanges – We Cover the Cost
We want to make returns as simple as possible. That’s why we’ll bear the return shipping cost for any approved return or exchange. Just contact us and we’ll guide you through every step of the process.
Customized or Opened Items
To maintain hygiene and product safety, opened bottles or vials cannot be returned. Similarly, any personalized or custom-packed items are non-refundable and non-exchangeable.
How to Request a Return or Exchange
It’s easy to get started:
Contact Us:
Email us at support@aidupcare.com or WhatsApp at +92 326 1229159 within 14 days of receiving your order.
Get Return Authorization:
Our team will review your request and provide return/exchange instructions with return details.
Send It Back (We’ll Guide You):
Pack the item securely. We’ll assist you with the shipping process and cover the return cost.
Refund or Exchange Processing:
After inspecting the returned item, we’ll process your refund or ship your replacement as requested.
Refund Timeline
Refunds will be issued to your original payment method within 7–10 business days after receiving and inspecting the returned product.
Your Peace of Mind Is Our Priority
If you have any issues with your return, refund, or anything else — we’re just a message away. We’re here to support you with honest service and full transparency.
Contact Us Anytime
📧 Email: support@aidupcare.com
🌐 Website: www.aidupcare.com
💬 WhatsApp: +92 326 1229159
Thank you for trusting Aid up — your journey to refined elegance is important to us, and we’re always here to help.