Shipping policy
Aid up ("we", "our", or "us") operates the website https://aidupcare.com/ ("Website"). By placing an order through this Website, you agree to the shipping terms outlined below. These are designed to set clear expectations, ensure a smooth experience, and protect both you and us throughout the purchase process.
General
At Aid up, we aim to deliver luxury and authenticity without delay. Our logistics and fulfillment teams work efficiently to ensure your order reaches you on time. In rare cases of supply disruption or stock issues, we will immediately contact you to inform you of the delay and provide you with the option to wait, replace, or cancel your order.
Shipping Costs
We offer Free Nationwide Delivery on orders across Pakistan — no hidden fees, no extra charges.
Delivery Terms
3.1 Standard Delivery Time:
Orders typically reach customers within 3–5 working days after order confirmation. Each order is carefully packed to preserve its integrity and presentation.
3.2 Dispatch Time:
Orders are usually dispatched within 1–2 business days. Our warehouse operates Monday to Thursday, Saturday to Sunday (excluding public holidays).
3.3 Address Change Requests:
Need to change your delivery address? No problem — just contact us before dispatch, and we’ll update it for you.
3.4 Delayed Items:
If any item is delayed due to stock or supply issues, we’ll ship the available items first and send the remaining items separately once ready.
3.5 Late Delivery:
If your delivery takes longer than expected, please reach out to our support team. We'll investigate the issue and keep you informed throughout.
Order Tracking
Once your order is dispatched, you’ll receive a tracking number via WhatsApp or Email. You can then track your parcel in real-time through the courier service.
Damaged Parcels
If your parcel arrives visibly damaged, we recommend refusing to accept it. If it has already been delivered, contact us within 24 hours of delivery so we can resolve the issue promptly.
📞 WhatsApp: +92 326 1229159
📧 Email: support@aidupcare.com
Cancellations
You may cancel your order anytime before dispatch for a full refund — no questions asked. Once dispatched, cancellation is not possible, but you may still be eligible for a return or exchange within 14 days (see our Return Policy for details).
Customer Service
We’re here to help. For any questions, delivery concerns, or order-related assistance:
📧 Email: support@aidupcare.com
💬 WhatsApp: +92 326 1229159
🌐 Website: www.aidupcare.com
Thank you for choosing Aid up — we appreciate your trust in our brand and promise to deliver nothing short of an exceptional experience.